When hovering over the Addin, this message appears: (Right after opening the personal mailbox) After that the Icon is greyed out and it cant be opened again (only when switching to the personal mailbox and back). When he is in the shared mailbox the Addin can be opened once. One of our users uses a mac and switched to "new Outlook". To the manifest, to make it work within a shared mailbox. In Outlook on the web the pinning feature can not be used in the shared mailbox In the "new" Outlook for mac it can only be opened one time, in the shared Mailbox. I developed a small Outlook plugin that is supposed to be used in a shared mailbox.
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